1. Information We Collect

We may collect and process the following personal information about you:

• Personal Identification Information: Name, address, phone number, email address, and other contact details.
• Pet Information: Details about your pet(s) including name, age, breed, medical history, and treatment records.
• Medical Records: Information related to your pet’s health and medical history, treatments, and prescriptions.
• Payment Information: Billing address and transaction information. We do not store payment details, although, with your consent, they may be stored by third-parties – for example, our Pet Health Plan service provider.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Providing Veterinary Services: To diagnose, treat, and care for your pet.
• Communication: To contact you regarding your pet’s appointments, treatment plans, and follow-up care.
• Billing and Payments: To process payments for our services and manage billing records.
• Compliance: To comply with legal obligations and regulations related to veterinary care and record-keeping.
• Improvement: To improve our services, maintain accurate records, and manage our operations effectively.
• Analytics: anonymised data is used for statistical or demographic purposes. This data may be derived from your personal data but is not considered personal data in law as it does not reveal your identity, either directly or indirectly.

3. How We Share Your Information

We may share your personal information with third parties in the following circumstances:

• Service Providers: With third-party service providers who assist us in delivering our services, such as payment processors, IT support, and laboratory services.
• Legal Obligations: When required by law or regulatory authorities to comply with legal obligations and protect our rights and property.
• Debt Recovery Agencies: With debt recovery agencies should it become necessary to recover outstanding payments.
• Consent: With your consent, when you authorize us to share your information with other veterinary professionals or services.

4. Data Security

We only share your personal data with those employees, agents or other third parties who have a business need to know. They only process your data on our instructions, and they are subject to a duty of confidentiality. We take appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. We regularly review and update our security practices to ensure the confidentiality and integrity of your information.

5. Your Rights

You have the right to:

• Access and obtain a copy of your personal information.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information, subject to legal obligations.
• Object to the processing of your personal information.
• Request restriction of processing under certain circumstances.
• Withdraw your consent to the processing of your personal information.

6. Contact Us

If you have any questions or concerns about our privacy policy or how we handle your personal information, please contact us at:
Family Friends Veterinary Centre
The School House,
Elmshott Lane,
Slough SL1 5RB

Tel: 01628 600586
Email: FamilyFriendsVets@hotmail.co.uk

7. Changes to This Privacy Policy

We may update this privacy policy from time to time. Any changes will be posted on our website. Please review this policy periodically to stay informed about how we protect your privacy.

Family Friends Vets, 1st January 2025